Archive for the ‘Travel’ Category

So Craving It These Days!

The Dubai Branch of California Pizza Kitchen has the yummiest cheeseburger pizza I ever tasted (Mind you, it’s the only cheeseburger pizza I ever tasted!) But it is so good. With the avocado topping, I am officially in pizza heaven. Not to mention that this pizza, along with the theatrical release of “Twilight Saga: Eclipse” in Dubai, is the reason my friend and I decided to go to Dubai in the morning and return back in the evening last July. Of course this did not happen. Jazeera Airways had “delayed” their 8:20pm flight 10 hours, to fly at 6:15am next day!

They say “Delayed”. I say “rescheduled”.

Thank god for Dubai International Airport Hotel, located above the duty free shops. Hotel was amazing. Flight was not.

Anyway, back to the pizza.

The Cheeseburger Pizza is not to be missed. If you happen to be in Dubai, try it out at the California Pizza Kitchen in Dubai Mall.

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Off to Dubai

I’m leaving to Dubai this afternoon with a group of friends.

We will be staying in The Palace – The Old Town Hotel. A couple of my friends have stayed there before and they just loved it. As we made our reservations end of last March, we managed to get really good early bird prices. We booked the Diplomatic Suite (pictured above) for around KD 120 per night.

The hotel also offers free wireless internet in our suite. So there is an excuse to take my iPad with me ;)

I will be back mid next week.

Until then, Adios Amigos!

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Jazeera Airways Demonstrates True Customer Service

On the 29th of October 2009, 3 of my friends had their worst experience with Jazeera Airways flight to Dubai. Their flight was scheduled to depart at around 3pm. After check in, they were told that the flight got cancelled. They went back to the Airlines desk and managed to get seats and boarding passes for the next available flight which was around 5pm, free of charge of course. At the departure gate, when they presented their passes to get in the plane, they were told that there are no seats available for them on the plane!

It took a long time for the airline’s representative to arrive and talk to my friends. The plane had already departed. The representative was extremely rude and simply said that it is what it is, take it or leave it!

Needless to say, hell broke loose and frustration reached its limits with my friends, specially when the employee demanded them not to speak in a certain tone.

A nice Airport official and a true gentlemen approached my friends and promissed to get them seats on the next available flight.

To cut the story short they were on the next available flight to Dubai, transit Bahrain. The Airport official was so kind and respectful and he advised my friends to file an official written complaint to Jazeera Airways explaining the whole incident and he promised to get it to the HQ. So they did.

Yesterday, 31st March 2010, my friend received a call from Jazeera Airways Customer Service. The agent, Ali Hashem, delivered a heart felt apology on the incident and he really thanked my friend for filing the complaint. According to him, they don’t know what goes on the ground unless somebody complains and they are very appreciative of their customers pointing out their mistakes and bad behavior. They care too much for their customers to ignore these incidents.

It turned out that there were more than 5 complaints against the rude employee that my friends spoke to at the airport. He was terminated. And To show how sorry Jazeera Airways is, Ali offered all three of my friends a voucher of free tickets to Dubai or Bahrain. He also made sure that this satisfied them enough.

Now some might say that the company reacted too late to the incident. Even so, to me, it showed how much they care for their reputation and the service that is offered to their customer.

There is one thing that a lot of companies seem to not know/ignore. Actions expressed to show how much you care for your customers and how sorry you are for unfortunate incidents, will not only retain your customers, but will also make them more tolerable to mistakes when they happen. What Ali did here made my friends think twice before deciding not to deal with Jazeera Airways again. It actually made them love the Airlines even more, despite their bad experience.

I hope other companies, from all different sectors, follow what Jazeera Airways did. And much thanks go to Ali Hashem who demonstrated a live example of what real customer service should be like.

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Planner Concierge – Part of P2BK 2010

Yesterday morning I passed by “Proud 2 Be Kuwaiti” exhibition. Lots of booths. Diversified businesses. Interesting.

Of all the participants, Planner Concierge got my full attention. The picture taken above is of their booth. They featured a huge cartoon character, real grass, and a big ball.

It’s interesting that they had Kuwait Prime Minister Shaikh Nasser Almohammad Al-Sabah sign the ball, among other famous Kuwaiti football players.

Planner Concierge are there to promote their Authorized South Africa World Cup 2010 travel package. They are the ones to turn to if you want to attend this year’s World Cup event.

Up until now this is interesting, but it’s not what got my full eyes and ears…

I had a small talk with their GM, Mr. Abdulaziz Ben Awadh, who was available at the booth. He simply said me that they can arrange for me to attend any event I want to in the world!

Formula 1?

Vera Wang Runway show?

The Emmys?

The Oscars?

Yes. You name it, they’ll make sure you get there.

Mr. Abdulaziz says that they have contacts with a chain of agents all around the world that are well connected to almost everything. This is how it is possible for them to arrange invitations to the most “not within your reach events”. That’s what I call them! :)

Now I did not get into talks of how much it costs and all as I felt it’s unfair to ask such a question without giving specific details of the request to begin with.

Planner Concierge is part of a bigger organization called “Planner”. They offer other services besides the concierge. Their website seems to be under construction but it does have basic information on the Organization. You can visit their website here.

You may also contact them on 2266-7747

E-mail: Info@planner.com.kw

Oscars 2011, here I come!

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Civet Coffee

This was included in Selfridges “Edible. The English Garden Collection” section, but it deserves a post on it’s own.

When we first saw it, my husband said that Civet Coffee is considered the most expensive coffees in the world, and a delicacy that is widely enjoyed by many. He wanted to try it, but wanted someone else to try it with him. I asked him how its made. When I came to know, I said “No thank you!” I suggested that he takes it to his Diwaneya friends and try it with them.

We ended up not getting any. I think he kind of regrets it though.

So what is Civet Coffee and how does it get to the package pictured above?

I did some research on Wikipedia. Below is a summary of what I found:

Asian Palm Civet

Civet coffee, also known as Kopi Luawak, is coffee made from the beans of coffee berries which have been eaten by the Asian Palm Civet , then passed through its digestive tract. A civet eats the berries for their fleshy pulp.

Coffee Berries

In its stomach, enzymes seep into the beans. Passing through a civet’s intestines, the beans are then passed out (defecated), having kept their shape.

After gathering, thorough washing, sun drying, light roasting and brewing, these beans yield an aromatic coffee with much less bitterness, widely noted as the most expensive coffee in the world.

Now that you know what Civet Coffee is, would you try it?

The package in Selfridges cost £24.95

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Chocolate Covered Ants, Anyone?

I found this section in London Selfridges. It’s called “edible. The English Garden Collection”.  This is what they had to say about themselves:

Once upon a time you were playing in the garden like all curious children do, a time when you were not yet conditioned to feel that you shouldn’t eat so called creepy crawlies! We aim to revive childhood nostalgia, and take you back to a happy time when eating your garden collected delicacies did not revolt you. And as an innocent you had an open mind and more importantly an open palate!

I will leave you with the pictures that I took below. I have one thing to say though:

I never felt/wanted/desired eating crawlies that I found in our garden when I was a kid!

Chocolate Covered Ants & Scorpions

Oven Baked BBQ Flavour Worm Crisps

Scorpion VODKALIX

Toffee Scorpion Candy

Once upon a time ...

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Harrods Black Winter Truffles

Once you enter Harrods food hall in London, you get lost with all the gourmet food available for sale.

Those are Black Winter Truffles, imported from Italy. They are kept in what I call “The Holy Grail”.

So what will 1 KG of those truffles cost you?

£14,000 (Fourteen Thousand British Pounds only).

The figure is hidden in the picture but trust me I saw it.

Now since in Kuwait we have, what I think is, white truffles, We will make a deal with Mohammad Al-Fayed (Harrods Owner) to sell them for £7,000 per KG.

Who’s with me? :)

Update:

I truly apologize for the mixup here. They were £1,400! I don’t know how I read it 14,000! My apologies guys.

Below is a closeup of the tag price. The “1″ was hidden behind the limeburst box.



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My Favorite Breakfast in London

At the London Marriott Hotel Kensington.

I stayed in this hotel with my friends like 6 years ago. All we could remember about it is the amazing breakfast buffet. This time, we decided to have breakfast there one day. It’s even better than I remember it.

The breakfast area in this hotel is very spacious with lots of windows and sunlight. Very cozy. Their breakfast is so yummy that you want to have a taste everything, even when you are at your fullest.

The food tastes very fresh and delicious. The buffet carries scrambled eggs, hash brown potatoes, sauteed potatoes, mushroms and many different kinds of fresh breads and cakes.

Pancakes, french toast, and waffles are made to order and they taste so good. Of course there is also a section of assorted fruits and corn flakes.

This is a must, next time you are in London. Although the price is not very budget friendly (around £20 each), but it’s totally worth it and your next meal will definitely be in the evening.

London Marriott Hotel Kensington Hotel is located on 147 Cromwell Road, Kensington.

By the way the hotel itself is very nice to stay in. The rooms are spacious and clean. And it’s like 15 minutes walking distance from Gloucester Road underground station.

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London Hotel Hunting – We Have a Match

My London Hotel Hunting turned out fruitful.

Marriott Hotel Park Lane popped up, and it’s a perfect match.

The hotel looks very nice, steps away from Oxford street, and feets away from Marble Arch underground station. We got very different rates on the internet. So I decided to call the hotel and enquire about their direct lowest rate.  The rate I got from the hotel was £200 less than the cheapest rate I got on the net.

We booked 6 nights stay for £1450, including taxes.

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London Hotel Hunting

London is very well known for its easy to use and reliable underground system. Pick a hotel that is close to an underground station, and you will be happy until the end of your trip. So when I decided to try a new hotel, I basically looked at London’s underground map (my mouse pad!) and tried to find hotels that are close to the underground stations on the streets I usually go to. Google maps are extremely useful for this research. Many great hotels popped up that I never knew about before! I highly recommend you do this if you are bored of the same hotel you stay in every year.

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